Privacy Policy

To develop a successful financial strategy, including recommending suitable products that meet your needs, we need to consider your personal circumstances and financial goals. We will ask you for information about your financial situation and objectives prior to our initial meeting, or during our meeting, to ensure our advice is appropriate for your circumstances.

You have the right not to provide this information to us if you do not wish to do so. However, in this case, your adviser will warn you about the possible consequences and how this may impact the quality of the advice provided. Your adviser may also decline to provide advice if they believe there is insufficient information to proceed. In some instances, we may also decline to provide services or advice if we feel the scope cannot be met without adequate information.

It is important that you keep us informed of any changes in your personal or financial circumstances so that we can determine if our advice continues to remain appropriate. You may contact us at any time to update your information.

We keep a record of your personal information and advice documents for a period of no less than seven (7) years. On your request, we can provide you with a copy of this information. Charges may apply to cover external costs incurred in accessing and providing you with this information plus a 10% administration fee.

To provide our services to you, your personal information may be transferred or disclosed overseas, as some service providers connected to the administration of your accounts and other services we provide are located outside Australia. Where information is transferred or disclosed overseas, we will take reasonable steps to ensure that our contractual arrangements contain provisions requiring the recipient to have appropriate data handling and security systems in place, consistent with Australian Privacy laws and standards.

We are committed to implementing a Privacy Policy which ensures the privacy and security of your personal information. Any personal information collected from you will be handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

Information sharing

Your personal information may be shared with certain third parties, including but not limited to:

• Synchron Advice Pty Ltd (our licensee) and any related entities engaged to carry out compliance, supervision, or administration.
  
  
• Financial product providers including insurers, superannuation funds, and investment platforms.
  
  
• Specialist service providers engaged to provide financial planning-related services such as paraplanning, compliance, administration, or software systems (e.g. Iress). Some of these providers may be located outside of Australia.
  
  
• Technology and communication providers, such as electronic mail services, secure cloud storage, and document creation platforms (e.g. Microsoft, Google, OneDrive).
  
  

Your information will only be shared as outlined above unless otherwise directed by you.

Policy Updates

This Policy may change from time to time. The latest version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about this Privacy Policy, please contact us:

Prosperis Financial
0425 151 336
neel@prosperisfinancial.com.au
www.prosperisfinancial.com.au